Privacy Policy
Effective date: November 14, 2026
This Privacy Policy explains how Creative Gold Agency LLC ("Creative Gold Agency," "we," "us" or "our") collects, uses, discloses and protects personal information when you visit creativegoldagency.com (the "Site"), book a discovery call, or otherwise interact with us. By using the Site, you acknowledge the practices described in this Privacy Policy.
1. Information we collect
Information you give us. When you request a call, contact us or become a client, we may collect:
Contact details: first and last name, email address and phone number.
Business details: business name, website, the services you are interested in, your project timeline and your budget range.
Anything you choose to include in a message, email or call.
For clients: billing contacts and project materials you share with us, such as logos, photos, account access and brand documents.
Information collected automatically. When you visit the Site, our website platform, Wix, may automatically collect your IP address, browser and device type, pages viewed, referring website, approximate location and the date and time of your visit. This information is collected through cookies and similar technologies.
Information from third parties. If you connect with us through a scheduling, video or social media platform, we may receive information that platform shares with us, such as your name and email address.
2. How we use your information
We use personal information to:
Schedule, confirm, reschedule and conduct discovery calls and meetings.
Review your request and decide whether we are a good fit, and prepare a proposal.
Communicate with you about your inquiry, project or account.
Provide, manage and invoice our services.
Operate, maintain, secure and improve the Site.
Understand how visitors use the Site.
Comply with legal obligations and enforce our agreements.
We do not use the information you submit to make automated decisions that produce legal or similarly significant effects about you.
3. How we share your information
We do not sell your personal information. We share it only as described below.
Service providers. We use trusted vendors to run our business, including Wix (website hosting, bookings, forms and email notifications), Zoom (video calls) and Google (email and productivity tools). These providers may access personal information only to perform services for us.
Legal and safety. We may disclose information when required by law, subpoena or court order, or to protect our rights, property or safety, or that of others.
Business transfers. If our business is sold, merged or reorganized, personal information may be transferred as part of that transaction, subject to this Privacy Policy.
With your consent. We may share information for any other purpose with your permission.
4. Cookies and similar technologies
Cookies are small files stored on your device. Our website platform, Wix, uses them to keep the Site working, remember your preferences and understand how the Site is used. We do not use advertising, retargeting or third-party tracking pixels on the Site. You can control cookies through your browser settings. Blocking some cookies may affect how the Site works.
Do Not Track. Some browsers send "Do Not Track" signals. Because there is no common standard for these signals, the Site does not currently respond to them.
5. How long we keep information
We keep personal information only as long as needed for the purposes above. Inquiry and booking information is generally kept for up to 24 months after our last contact. Client records are kept for the length of the engagement plus 7 years for tax, accounting and legal purposes. We then delete or anonymize the information.
6. How we protect information
We use reasonable administrative, technical and physical safeguards designed to protect personal information, including access controls and the security features of our service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your choices
Emails. You may opt out of marketing emails at any time by using the unsubscribe link or emailing us. We may still send messages about an active inquiry or project.
Cookies. You can adjust your browser settings to refuse or delete cookies.
Updating your information. You may ask us to correct or update information you have given us.
8. Your privacy rights
Depending on where you live, you may have the right to:
Know what personal information we have collected about you and how we use and share it.
Request a copy of your personal information.
Request that we correct inaccurate information.
Request that we delete your personal information, subject to legal exceptions.
Opt out of the sale or sharing of personal information, or of targeted advertising, where applicable.
Not be discriminated against for exercising these rights.
California residents. California law, including the California Consumer Privacy Act as amended (where it applies) and California Civil Code Section 1798.83 ("Shine the Light"), gives California residents additional rights regarding their personal information. We do not sell personal information and do not disclose it to third parties for their own direct marketing purposes.
How to make a request. Email layla@creativegoldagency.com with the subject line "Privacy Request." We will verify your identity before acting on your request and respond within 45 days, or as otherwise required by applicable law. You may use an authorized agent to submit a request on your behalf, with written permission.
9. Children's privacy
The Site and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
10. Links to other websites
The Site may link to client websites, social media platforms and other third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above and, for material changes, provide notice on the Site. Your continued use of the Site after changes take effect means you accept the updated policy.
12. Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Creative Gold Agency LLC
San Francisco, California
Email: layla@creativegoldagency.com